Here for you as life happens

Our focus

Building better workplaces by building up the workers themselves.

• Call 800 343-3822 to speak with a live person 24/7 with little to no wait time • Access to a hand-picked network of experienced counselors in your area • All members of the household are covered


• Dedicated, in-house training staff • Onsite personal and professional development • Customized solutions • Interactive Webinars


• Online library of premium articles • Legal assistance • Wellness coaching • Health risk assessments • Live help 24/7

Best Practices

• Not owned by or affiliated with any insurance company • Decisions based solely on the best interests of the client • Clients never see a bill

And that's just the start

Alliance Work Partners

a WAP program

A division of the 501(c)(3) non-profit Workers Assistance Program, we have been outfitting workplaces with healthier, more productive employees and lowering healthcare costs by providing world-class employee assistance programs (EAP) since 1977.

Alliance Work Partners offers employees and their families solution-focused counseling, guidance, training, resources and referrals to help balance work with life and increase health and wellbeing.

As a high-touch, client-centered organization, our in-house crisis call center achieves an average wait of 26 seconds and an abandonment rate of less than 2%.

  • Client Satisfaction

    98% of surveyed clients indicate that they would use our services again

  • Customer Retention

    96% of customers choose to renew services each year

  • Issue Resolution

    97% of participants report issues improved or resolved

  • Mandatory Referrals

    92% of mandatory referrals are successful


Think we might be a good fit for your organization?

Our Leadership Team

Scott Terres
LPC, Ph.D – Vice President
Scott has worked for AWP since 2004. During that time, he has been an Intake and Referral Counselor, Case Manager, Call Center Director, Director of Business Services and is currently the Vice President of Alliance Work Partners. Scott has extensive experience with customer service, both from his time with Alliance Work Partners and from his experience as a Licensed Professional Counselor with a private practice in Austin. Scott has a Ph.D. in Family Sciences with a concentration in Family Therapy.
Nicola Leach
Director of Account Services
With more than 20 years of customer service experience, along with finance, HR and project management, Nicola manages the EAP customer service and solutions team.  In her 8 plus years of EAP experience, she has worked in coordination of training, customer service, business development, new customer EAP program implementation, DOT/Drug Free Workplace, contract management and EAP publications. She works with public and private entities with more than 250 employees.
Tameka Alexander
MSW – Call Center Director
Tameka Alexander holds a Master’s degree in Psychology and Social Work. She brings over 15 years’ experience working with youth and families within the foster care system as well as in Behavioral Health. She comes with a great deal of experience in case management, crisis management, program management, working with individuals who experience psychosis, and is an instructor for mental health first aid training for adults.

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