Alliance Work Partners Receives Accreditation from the
American Association of Suicidology
Crisis Call, Line One: Preparing and Training Staff for Crisis Callers
Connections Magazine | May 2016
By Scott J. Terres
Not long ago it seemed that dealing with credit card or cable companies were the only times customers were likely to engage a call center. Currently, call centers are utilized to provide services to customers across a wide array of businesses. Not all will deal with crisis callers on a daily basis, but all can benefit by being prepared to deal with such callers if and when they present themselves. This article focuses specifically on call centers that are more likely to encounter crisis situations, but it will also provide good general information for those who encounter crisis callers less frequently.