How to be a good listener

7 tips for better communication   We’ve all been taught to lead the conversation, but listening is the more powerful position.  Behold the power of a good listener.   When “Fleabag” star Phoebe Waller-Bridge recently tried to explain the obsession over the show’s break-out character — “Hot Priest,” played by actor Andrew Scott — she credited one[…]

Tips for Getting People to Talk Across Political Differences

Our experience shows that people with widely different viewpoints on big issues can have discussions, find agreement, and collaborate.   Never in recent memory has our country experienced such deep divides in our politics and discourse. People of good will and spirit are unable to understand each other or bridge their differences across not just political[…]

Watch Your Tone

Shifting your tone doesn’t mean being phony; it’s about being grounded. Feeling a little sour? The Practice:  Watch your tone. Why?  Tone matters. I remember times I felt frazzled or aggravated and then said something with an edge to it that just wasn’t necessary or useful. Sometimes it was the words themselves, such as absolutes like “never”[…]

Mindfulness Techniques to Make You a Better Leader

Stop to take a mindful breath. Greater mindfulness can make you a much more effective leader. It will give you better insight on both employees and customers, and help you make better decisions.   That advice comes from Charles Francis, author of “Mindfulness Meditation Made Simple: Your Guide to Finding True Inner Peace” and director[…]

How Americans Can Find What They Have in Common

Can we bridge differences without suppressing what makes us different in the first place? Yes, say social scientists and civic organizations.   The 2002 film My Big Fat Greek Wedding resonated with millions of people around the world—it retains the title of the highest-grossing romantic comedy in history. Why? Perhaps because its central conflict is one that countless[…]

Utilizing Emotional Intelligence in the Workplace

5 Ways to Become More Emotionally Intelligent at Work Emotional intelligence, sometimes referred to as EQ, refers to a person’s ability to recognize, understand, manage, and reason with emotions. It is a critical ability when it comes to interpersonal communication—a hot topic not only in psychology but in the business world. The term itself was[…]

How to Help Every Manager Be More Like a Natural Leader

How can you tell who is worthy of becoming a manager in your organization?   If you’re like most others, you evaluate people’s tenure and success in their previous role — usually a nonmanagerial role — to determine who moves up. These factors are important; they show loyalty to your organization and hard work. And[…]

Daily Actions That Set the Tone for Workplace Culture

Managers are central to a culture of engagement. They determine at least 70% of the variance in employee engagement.  But the importance of managers specifically doesn’t negate leaders’ pivotal role in cultivating a culture of engagement.  The role of leadership is foundational to engagement — a precursor to the role that local managers play.  When[…]

Working With Others Can Help Bring Out Your Best

We tend to celebrate the legends of the lone inventors who create breakthrough ideas through their own tenacity and innovative thinking. But the lone inventor myth is—well—a myth.   The truth is that whether achievements are big or small, they are rarely accomplished alone. This is a good thing because working with others makes us[…]