Working from home? Keep ergonomics in mind.

With shelter-in-place orders in effect throughout much of the United States because of the COVID-19 pandemic, millions of people are working remotely. This presents unique challenges and safety concerns.   Keep ergonomics in mind Whether you’re working in a dedicated home office or at your kitchen table, good ergonomics is necessary to maintain good overall health[…]

Tips for Discussing Racial Injustice in the Workplace

In recent years, psychologists have done significant research on the impact of systemic racism. Specifically, researchers including Wong et al. (2014) and Bilotta et al. (2019) have explored two kinds of systemic racism—overt and aversive.   Overt racism is the type exhibited directly in the form of racial slurs, castigation of others and explicit bias against a racial group. Aversive racism[…]

Are You Leading Through the Crisis … or Managing the Response?

The coronavirus crisis, like every crisis, is unfolding over an arc of time with a beginning, middle, and end. It is useful to think what distinguishes what was, is, and will be. There was a past of relative stability and predictability. There now is chaos and disruption. There will be … a different state. As this future unfolds, some organizations will be resilient. For[…]

Building Relationships With Your Team: How Approachable Are You?

Do you ever get the impression that people are avoiding you?   Being approachable is key to building relationships with your colleagues, and to creating a strong team in which trust, confidence and ideas can flow. When you’re approachable, team members do not sit on or cover up problems. This means that they are able[…]

Emotional Intelligence is the Most Critical Skill Needed Right Now

Emotions impact essentially everything we do, think, and say, and for this reason, a whole set of critical business skills are all enhanced by emotional intelligence (EQ). Emotional intelligence (EQ) is the ability to recognize and understand emotions in ourselves and others, and our ability to use this awareness to manage our behavior and relationships.[…]

Making Smart Use of Technology without Losing the Personal Touch

The High-Tech/High-Trust Balance   Technology can enhance a strong, trust based relationship with your clients, but Paul G. Krasnow warns that it’s no substitution for face-to-face time. This article lists 11 tips that will help anyone use high-tech tools in a smart and meaningful way.   Technology does a lot but it can’t do everything.[…]